I am a foodie. Not sure if that term is still in vogue so let’s just say I love to cook and eat carefully and thoughtfully prepared food. On a recent culinary adventure, organized by a good friend, I had one of the best tasting menu meals I have ever eaten. The multi-course meal was Korean influenced and it was prepared by Chef David Park. He and his fiancée, Jennifer, recently opened a small store front Korean restaurant, Hanbun; in a suburban Chicago international food court that is part of an Asian food store and restaurant complex. During lunch hours they prepare Korean street food from scratch, with a twist of inventiveness that is anything but ordinary. Some of the dishes are hard to pronounce, like jjajjangmyun, but the food is amazing and the staff is quick to guide you through the short menu while offering suggestions and answering your questions. As satisfying as it is preparing this type of food for Chef David, it does not challenge his creative genius for he is no regular chef. He was trained at the CIA (Culinary Institute of America) and has worked at some of the finest restaurants in Chicago. Offering, preparing and serving intimate evening tasting menu meals is the inventive outlet that sparks, ignites and rejuvenates his creativity. It was at one of these fine dining experiences that I met, observed and talked with Chef David.
Today fine dining is a mix of science and cooking. Molecular gastronomy, sous vide and other new approaches have been combined with traditional cooking methods and the results are wonderful to eat and look at. Top tier fine dining restaurants employee teams of sous chefs who use tweezers and small squeeze bottles to position and place ingredients on plates until the finished dish resembles a fleeting piece of art. More than once during my tasting menu meal, I stood up observed and photographed Chef David as he was plating our next course. He like all of the chefs I have observed in fine dining restaurants, both in person and on television programs, was hunched over the plates, with his neck and back out of neutral, as he worked.
The root cause of David’s sore neck, back and legs are the work surfaces that are too low. The height of almost every kitchen food prep table is great if you are cutting up food on cutting boards but when it is time to plate the food with great attention to detail they are too low. Solutions might include making tables height adjustable, using taller tables for plating or putting something (a stack of plates) under the plate to raise it to a position that allows the sous chefs to stand upright while plating. Creative work like cooking should not hurt. It should be fun and energizing. By simply asking workers in any industry what they do not like about their current job or what causes them the most pain while they are working leaders can surface multiple opportunities to make changes and build trust. They, just like Chef David, know where their pain points are. If business leaders work with them to correct or improve those situations they will support and move forward the trust building journey called Lean. Lean Safety, a people-centric leadership tool that any leader can use to positively impact their work culture, answers the “what’s in it for me” question that all workers have.
Tuesday, March 29, 2016
A few months ago my wife informed me she was running some errands including a stop at a local hardware store. I asked her to purchase a pair of needle nose pliers to replace a pair I had broken. Upon her return she handed me the pliers which were so securely locked into a plastic holder, used to display and protect the tool from theft, I had to get another tool to remove the packaging. The pliers lay on a sheet of thick plastic and were held in place by a plastic clamp that was riveted to the base with two plastic rivets. After the frustration of trying to figure out to remove the pliers from their packaging I realized I needed another tool, side cutters, to cut the rivets and release the pliers. The exorbitant amount of plastic used to display and protect the pliers added no value for me, the customer. It only added cost to the product and left me, the customer, with the plastic waste that had to be disposed of.
Just think about some of the activities that had taken place to produce the packaging used for the pliers. The product packaging required three separate production processes to produce the three plastic components. The raw material used to mold the parts had to be transported, stored on site and eventually moved to the molding machines. The small plastic parts, when discharged from the molding machines, had to be packaged into larger containers and stored. They were then shipped to some other location, unloaded and stored in inventory. Eventually they were pulled from inventory and moved to the packaging station where the pliers are packaged. Someone had to physically open the containers holding the three separate plastic parts. The empty containers then had to be transported to a disposal bin and thrown away. Eventually a waste disposal service had to pick up the waste and take it to a landfill or a recycling site. Each one of these steps required someone on somebody’s payroll to complete the tasks required and each step added cost to the final price of the pliers I purchased. How products are packaged and the effort it takes to remove the packaging is a continuous improvement opportunity often overlooked by lean thinkers.
The Lean Safety connection is that each and every time material is transported or handled in any way there is an inherent safety risk. Then the repetitive tasks required to rivet the pliers to the plastic base require physical actions like picking up, inserting, riveting, and placing parts which can all lead to soft tissue injuries. I would love to invite the engineering and marketing geniuses who designed the current plier’s packaging configuration to participate on a Safety Kaizen Blitz team. The team’s charter would clearly spell out their objective – to reduce the risk of soft tissue injuries. By accomplishing their objective they would not only reduce the risk of injury - they would reduce the packaging and labor costs which would drive down the cost of a pair of needle nose pliers. Then when consumers get home with their pliers maybe they can just remove them from a zip-lock bag and start using them rather than spending time thinking about and developing a process to remove them from their packaging. What are your thoughts on packaging? Any frustrations you want to share?